| The key to our service delivery success is the sound and transparent performance methodology called the Performance Funnel. It defines an approach that is designed to deliver measurable and repeatable outcomes when used as part of a businesses performance management program. |
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Key Objectives:
- Increase Profitability
- Improve organisation performance
- Identify and correct issues
- Increase productivity
- Reduce waste
- Improve revenue growth
- Defining strengths and weaknesses
- Reduce costs
- Define critical success factors
- Validate measurement systems
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For a business to attain its stated goals it must be measured and outcomes pinpointed against those goals by using a series of diagnostic tools covering multiple parts of the business. For simplicity this has been broken down into 6 headings Financial Management, Procedures & Systems, Human Resources, Products & Services, Sales & Marketing and Governance.
- A tested and proven methodology
- A framework designed to assist business identify, set and measure performance.
- A way of fast-tracking business potential by taking a whole-of-organisation approach.
- An holistic methodology developed and refined by many years of experience and application within differing industries.
- A program with emphasis on analysis, measurement and management of performance.
The Performance Funnel determines your needs at any given time dependent on:
- The size of your business
- The stage of development of your business
- Your industry sector
- The skills in the business
- The skills that need development
Step 1 Analyse
- Operational audit of the business to asses’ current strengths and weaknesses to ascertain its current strategic position.
- Define an independent view of the business at a given point in time.
Step 2 Evaluate
- Analyse results from step1 to clearly identify gaps for improvement in the business.
- Make decisons on what is critical to the business to improve based on those results.
Step 3 Implement
- Develop an improvement action plan for the business.
- Use value stream mapping to determine critical actions and priorities.
- Implement program using Balance Scorecard and Six Sigma methodologies.
Step 4 Measure
- Determine relevent KPI’s to measure business performance moving forward.
- Apply baseline performance measures to selected business objectives.
Step 5 Perform
- Re visit business goals to see what objectives have been reached and what level of performance improvement has been achieved.
- Determine if implementation improvement initiatives need re aligning.
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