e-Performance - how well is your online business performing?

Strategic and operational reviews targeted at improving your business online

We provide in-depth analysis, measurement and evaluation of your online business. Specialised diagnostic tools and techniques are supplemented with expert qualitative analysis to target online performance from a business perspective. Whether your business model is pure online, clicks and mortar or traditional, our reviews and strategic development services will put you in the drivers seat. Key outcomes include:

• Pinpoint risks and issues that are hindering the business
• Modernise your online portfolio
• Assess your online tools and technologies
• Re-discover and re-engage with your customers
• Identify new business opportunities and tools
• Tackle and solve specific performance issues
• Eliminate waste within the business, and costs associated with it
• Management having an independent view to make informed decisions
• Align online assets with business strategy
• An efficient business with improved profitability.

Operational diagnostic - taking a bottom-up approach...

This targets day to day online operations. We drill down into the nuts and bolts, and focus on areas like transaction optimisation, search engine optimisation, accessibility, site analysis and usage patterns, web site optimisation, reporting, sales goals, site and graphic design, online marketing, product placement, services, communications, content and site management processes and general online infrastructure performance.

Strategic diagnostic - taking a top-down approach...

This diagnostic focuses on the strategic management aspects of e-Performance. It examines areas such as governance, strategic planning, risk minimisation, lifecycle planning, growth, management reporting, skills analysis and recruiting, industry trends, online participation and engagement.

Waste diagnostic - get rid of waste and inefficiencies...

Focuses on waste identification and elimination based on operational processes, resources and what the customer would regard as value. By breaking the business down into several key areas, waste can be identified, including the type of waste and the cost savings that its removal would bring the business.

e-Performance Services:

• Web Architecture Analysis and Review
• Web 2.0 Strategy Development
• Information Architecture Development
• Web and Web Applications Strategy
• Business Case and Tender Preparation
• Web Site Audits (Internet and Intranet)
• Internet Advertising and Marketing
• Graphic and User Interface Design

Contact us about e-Performance >>